Here's what some of our satisfied customers have to say...
If you're thinking of taking the plunge and buying a Spanish property, check out these true life stories from people who have been there and done it!
Meet the Aitkenheads
When Douglas & Eleanor Aitkenhead bought a holiday home in Mijas - at the beginning of the Coast’s property boom – it was a decision that would change their lives and indeed the entire family dynamic...
Living the dream
Working in downtown New York, textile designer Mona Arain Crites and her chef husband Stefan, often used to talk about leading a simpler life and working together to create a business that would reflect their talents…
Other VIVA True Stories:
"Hi Christina - You may know by now that i purchased a property thru yourselves and i want to thank you all for the wonderful service afforded me and my wife. I would also like to thank Graham for his professionalism throughout the time he was with us and for finding the perfect home for us to live in Spain, everything has gone perfectly from yourselves to the lawyers to the builders. Thank you for a wonderful service. The house isn't just perfect, it's AWESOME!”
“When excellent services have been provided it is important to acknowledge such endeavours as I would register any concerns/complaints... to this day, we have received first class service from Charmaine ( Coin) and Kirsty (Travel). At all times they have been extremely efficient and kind. Their attentive and friendly and assured nature has removed much of the stress involved during and after the purchase of our property and they continue to be of tremendous help even now! For after sales customer sevice, Viva is exceptional...with gratitude and regards.”
“Having spent all my working life in the service sector I tend to be very intolerant of poor service but very appreciative of service excellence - unfortunately the latter is becoming increasingly rare. However, in my dealings with your company and indeed your UK partner Hunters, the experience has been outstanding. About six weeks ago I sent an e-mail to a number of estate agents in the UK to say that I intended to visit Spain for three days and wished to look at penthouses around the Sotogrande area. Sarah Wichall from Hunters International telephoned the following morning at 9.30 and couldn't have been more helpful. Sarah took my requirements and promised that someone from Viva would contact me the following Monday to discuss options and arrangements for showing me around properties when I arrived in Spain. Sarah even telephoned me when I returned to the UK to ask if everything went to plan and if there was any additional support she could offer. Sarah was excellent and I congratulate you on finding such excellent partners in the UK. Incidentally, I am still waiting to hear from some of the other estate agents I contacted!!! On the day Sarah arranged I was contacted by Michael from your Sotogrande Office. Michael checked our requirements and arranged when and where to meet us when we arrived in Spain. The support from Michael has been outstanding. He arrived early, selected properties that exactly met our requirements, was professional and very honest and helpful. For example he offered a great deal of useful advice both about the area, the buying process in Spain and the properties we visited. Michael's approach gave my Wife and I confidence that this was a person and yourVIVA a company that we could trust and that is so important when transacting in a foreign country. Having decided on and made an offer Michael's excellent support continued. He helped us with a solicitor and put us in contact with your 'Home Care' service. Michael has also stayed in touch during the whole process and offered support on many other issues. We completed on the property on Tuesday and at short notice asked if anyone from your 'Home Care' service was available to assist us. The excellent service from Viva just continued. Catherine Lee met us, explained the after sales service and even drove us to meet a couple of interior designers/suppliers. This service was excellent and once again Catherine surpassed our expectations, nothing was too much trouble and she was honest and very supportive. I congratulate you as a company on recruiting such excellent staff and finding such excellent partners in the UK. I have heard so many horror stories from people who have bought properties in Spain, all I can say is they obviously didn't deal with the right company. Sarah, Michael and Catherine couldn't have been more helpful. You have two very happy customers who would stongly recommend Viva to anyone buying in Spain (indeed we already have done). Thanks.”
Peter and Julie Ayliffe
“Dear Viva, We have just completed a purchase of a finca through your offices in Coin. The sale was handled by Craig Coles and I would just like to voice our appreciation of the professional and courteous way in which Craig performed. He took time and effort to find us the right property and kept us up to date on events as they unfolded - a real asset when we were in England! I have thanked him personally of course, but feel that his Directors should know what an asset he, and his team in Coin and Alhaurin el Grande are to Viva. Thank you.”
“Dear Mike, We arrived home at 3am this morning following a delay at Malaga airport and then circling over Stansted for more than 45 minutes! We would both like to thank you very much indeed for your excellent service and attention to detail. As you know, estate agents have rather a bad reputation here in England but we can only say that we were very impressed by the way in which you dealt with our enquiry, showed us around and introduced us to Raul.
Now that we are back home, it is difficult to comprehend that we have actually purchased property in Spain! We are not sure at this stage when our next visit to the Coast will be but we shall definitely let you know when we are next heading South. We will do our best to spread the word about Viva over here. Finally, Gill would like to say that she found both the girls working in your office extremely friendly and pleasant. After leaving the legal world, Gill worked as a Receptionist so knows from first hand experience that dealing with the public is not always very pleasant and to always keep a smile on your face is somewhat difficult. She reckons your two girls pass this test with flying colours. With all best wishes.”
Richard and Gill Peruscini
“We bought our El Soto property from Viva and were very pleased with the assistance and with the overall professionalism of your company. In a couple of years we will be in the market for a villa, and will not hesitate to return to Viva. The 1% conveyancing charge does not disturb us in the least. We prefer to deal with a reputable, concerned company regardless of the commission, than run the risk of being eaten by some Real Estate shark!”
Don & Carole Warner
“Dear VIVA. I just thought I'd drop you this Email to see if you can pass the following information on to your MD. We were over in Spain (unfortunately with another company) and called Viva out of the blue to see if you could help. We were met at the hotel and I cannot begin to tell you what a lovely day we had with your representative Mats. Your team are a credit to you and Viva. He really went out of his way to help us and nothing was too much bother. He is a very personable and professional young man. It restored my faith in people to come across someone like him. Even on short notice he went out of his way to help us and we learned more that Sunday from him than we did the rest of the long weekend. He helped us see that our dream is possible and the fact that we may not be moving immediately didn't seem to stop him wanting to help. We felt that Mats was such and genuine and professional person (with a good sense of humour) that his efforts should not go unnoticed. Too often the good people are overlooked. Please pass on our thanks to him and we look forward to working together with you soon. Best wishes.”
Lesley & Melvin Bartlett
“Thank you for the information pack I received last week - what a fantastic DVD! I've shown it to friends and family who are equally impressed. The DVD and brochure have given us much more insight into the Costa del Sol than I managed in months of research. Keep up the good work.”
“Thanks for the excellent service we received while looking for, and finally purchasing, our Spanish property. From the minute we were picked up at the airport our consultant gave us her time and advice unreservedly.
“Having discussed our criteria she sought out a number of developments that exactly suited all of them. The professional and personable manner in which we were treated was much welcomed. The whole process was relaxed and stress free - hard to imagine, particularly given our 12-year-old daughter was with us throughout. We felt fully informed throughout about what would happen following the purchase, legal matters and what facilities were available to us through Viva once we took ownership of the property. We would wholeheartedly recommend Viva to others.”
“The process of finding a property in Spain was made very easy by our Viva consultant, and everything was explained in detail. We wanted a house outside the main tourist areas and so he took us inland. On our first trip out we found our new Spanish home.
“You have made our dream a reality and we can't wait to move to Spain in the near future. Thank you Viva!”
“Dear Viva, hope the sun is shining where you are!!!
Both James and I just wanted to thank you for making our Property Purchasing Trip with Viva such a wonderful experience. When we left England, we really were not sure what to expect from this type of trip and really to be honest expected the worst. However, from the time you collected us from the airport, we had a truly enjoyable experience. You showed us a wide range of properties, always factual and informative. You gently lead us through the process, introducing us to Green Independent for financial advice, who, once again we felt totally happy with. You took us to meet our Lawyer, who was both friendly and clear in his instructions.
“You organised for us to meet two letting agents who may be managing the property we chose to buy. This was all in a week. We also managed to get lots of sunbathing in and came home feeling refreshed and very happy with our purchase. We don't believe this would have been possible without your friendly, helpful and non-pushy personality. You gave us all the time we needed, without pressure, to make up our minds. Into the bargain, we believe we have now got a great investment and holiday home, and we have had outstanding service from you and Viva and we will happily be recommending them to our friends. Once again our sincere thanks and we owe you a drink when we return to Spain as property owners!”
Sheena and James
“Dear VIVA, I have recently purchased a property in Benalmádena and would like to take this opportunity to thank VIVA for all the help they gave in ensuring the process went as smoothly as possible.
Since my first visit in September, I've been more than impressed with the professional and friendly service I received from everyone at VIVA. We were guided through the process and the team was always there to help with any queries we had, no matter how minor. In this country we're probably more used to writing letters of complaint, so it's a refreshing change and a relief for us to receive such great service. We will be planning another purchase later on this year, and we will definitely be contacting VIVA again.”
“Dear sir, I wish to congratulate your staff. They are excellent. Never in my life have I ever come across such a helpful bunch of people! And so friendly to boot. You would never get such a high level of customer service in England. Thank you. Truly outstanding. Congratulations to you all.”
“We are writing to you to let you know how impressed we were with the service we received from VIVA in connection with the recent purchase of two plots of land in coin on which we will be building a villa. All the staff were fantastic, they went out of their way to make meetings with the lawyer, an architect, and opening a bank account with us very easy. As we were short of time our representative even came in on their day off...we even spent a whole day just driving around getting to know the area, we certainly got exactly what we were looking for, and would not hesitate to recommend VIVA to anyone.”
R & V Murton
“Dear sir, I visited your offices recently with view to purchasing a property in the Marbella area, over the course of a week or so, our representative showed us a variety of properties and we finally decided to purchase a property he showed us in Mijas Golf. I'm writing to let you know that my wife and I were absolutely delighted with the help we received, in particular the patient and courteous way we were dealt with. We not only felt that we had found our perfect property, but we had acquired a new friend in Spain as well. We are definitely going to recommend you to others.”
Heather and I would like to thank you for the way you looked after us during last week's visit. You made what might have been a stressful few days, into a pleasant experience we will remember forever. We were very impressed with the way our requirements were perfectly matched, no time was lost with viewing unsuitable properties. We would also like to pass on our thanks to your travel desk team for arranging our accommodation at such a great price, and to your homecare girls for literally doing everything for us to be able to move in and get settled...Heather enjoyed the shopping trip immensely!”
“Dear sirs, My husband and I had the pleasure of meeting Jeremy at your offices in April, we would like to say how extremely pleased we were with the manner in which Jeremy dealt with us. He was always super punctual for our meetings, at which he was very informative, helpful and patient. Not least knowledgeable about ALL aspects relating to, the buying of a property in Spain. Jeremy has made our first purchase on the Costa del Sol a very good and an exceptionally memorable experience. If Jeremy was my employee, I would be a very proud, happy, pleased person! We are recommending your company to our friends, and ourselves have placed a deposit on a third property!”
“Dear VIVA, myself and my wife are the owners of a property which we purchased through VIVA in Riveria del Sol. Throughout the whole transaction we have been treated extremely well by all your team and the legal people your company put us in touch with. As you would be aware it is a stressful time buying any property, let alone one in a different country. I have to say that VIVA made the whole process stress free. The icing on the cake for me was the excellent Homecare service you provide and while a lot of companies talk about after sales service, VIVA really delivers. It is not often to find this in a company and I really believe this is VIVA Ace Card. We are delighted with our property and are now advising all our family and friends, that if they are going to purchase a property to contact yourselves. Many thanks to both yourself and your Excellent Team.”
D & F Clancy