PRIVACY POLICY

This policy sets out the basis on which any personal data we collect from you, or that you provide us with through the use of our website, will be stored and processed by Simply Spain Consulting S.L. with registered address at Artola Baja, C/ Los Pinos, 66, Marbella, Málaga, Spain.

This policy became effective from 25 May 2018. We will notify you should any changes be made to it.

What information do we collect?

If you are searching for a property online, we collect information from you when you register on our site or fill out a form. The information we collect includes your title, name, surname, nationality, email address and, if you choose to provide it, your telephone number. This data will be stored for a maximum of five years, at which point we will ask you to renew your consent so that your data can remain on our database. In order for us to evaluate the ways in which the website is being used, certain non-personal information related to your web browsing may also be collected while you are using the website. This information is stored anonymously and allows us to improve our website.

If you buy or sell a property with us, we will add more data to this information (economic and financial, other personal circumstances…), which you will be asked for in order to comply with Spanish Laws and Regulations and for us to fully provide the contracted service.

What do we do with the information we gather?

The information you provide us with is used to understand what your needs are and which services we can offer, as well as to personalise and streamline your use of the website and to improve your user experience.

We also use this information, in accordance with your mail preferences (the link to which you can find in the footer of every VIVA mail), to communicate with you about our products, services and promotional offers, and to keep your accounts up to date.

Who do we disclose your information to?

In the event of selling a property through VIVA, your contact information is disclosed to our currency exchange partner, Moneycorp, who use it to carry out their commercial operations. In the case of our 'Recommended Associates' area they are used, exclusively by the company you selected, to process your request and to contact you directly.

How do we protect your information?

At VIVA, we know that the ways in which we use and store your information is very important to you, and we appreciate your trust in us to do that responsibly and carefully.

We are committed to ensuring that your information is secure, and in order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and management procedures to safeguard and protect the information we collect online.

Links to other websites

Our website contains links to other websites of interest. Accordingly, once you have used these links to leave our site, you should note that we do not have any control over other websites. We cannot, therefore, be held responsible for the protection and privacy of any information that you may provide while visiting such sites, and such sites are not governed by this privacy policy. You should always exercise caution and read the privacy policy applicable to every website you visit.

User rights

You may exercise your right to access, modify, remove and permanently delete your personal data by sending an email to, info@yourviva.com; or by writing to us at, yourVIVA, Ctra. de Cádiz-N340, Km. 189, Urb. Pinomar s/n, Marbella 29604, Málaga.

Please also see our detailed company information and Terms & Conditions.

Third parties and collaborators

Moneycorp

'Moneycorp' is the trading name of TTT Moneycorp Limited, whose Spanish branch is registered with the Bank of Spain under number 6875, and in the Málaga Companies Registry volume 5461, book 4638, sheet 7, page MA-131271, 1st registration number, whose registered address is Centro Comercial Cala Sol, Unit 10B, La Cala de Mijas 29649, Málaga, and whose Company Tax Number is W8266051E.

Inmobiliaria Cánovas Holiday Rentals

'Inmobiliaria Cánovas' is the trading name of Casoca 2000, S.L., registered in the Málaga Companies Registry volume 1769, book 673, sheet 62, page MA-23183, whose registered address is Avenida Ramón y Cajal, 3 – 1 20, Marbella, 29601, Málaga, and whose Company Tax Number is B93279396.

Other recommended associates

For information regarding “VIVA Recommends” companies and services, click here.

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Helena Monks

Helena Monks
Customer Services

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Freephone UK 0808 168 1469

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Helena Monks

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